Terms of Service

Last updated: 18 October, 2026

Welcome to https://intentclose.com (the "Site"), operated by IntentClose ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of the Site, including creating an account, browsing content, and purchasing products or services from our shop.

By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

For our full legal and contact details, see our Privacy Policy page or contact us at sales@intentclose.com.

1. Definitions

• "User", "you" means any person who accesses or uses the Site.
• "Customer" means a User who places an order through the shop.
• "Content" means any text, images, video, audio, or other material published on the Site.
• "Products" means the goods, digital products, or services offered for sale on the Site.

2. Eligibility

You must be at least 16 years old to create an account or place an order. By using the Site, you confirm that you meet this requirement and that the information you provide is accurate and complete.

If you are using the Site on behalf of a business, you confirm that you are authorized to bind that business to these Terms.

3. Account Registration

To access certain features (such as placing orders or commenting), you may need to create an account.

You agree to:

• Provide accurate, current, and complete information during registration
• Keep your password confidential and secure
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or are used for fraudulent or abusive purposes.

You can delete your account at any time from your profile settings or by contacting us.

4. Use of the Site

You agree to use the Site lawfully and respectfully. You must not:

• Use the Site in a way that violates any applicable law or regulation
• Attempt to gain unauthorized access to any part of the Site, other accounts, or our systems
• Upload viruses, malware, or any harmful code
• Scrape, copy, or republish Site content without permission
• Use the Site to send spam, harassment, or abusive content
• Impersonate any person or misrepresent your affiliation with anyone
• Interfere with the normal operation of the Site

We reserve the right to remove content, restrict access, or terminate accounts that breach these rules.

5. Products, Pricing, and Availability

We make every effort to display Products and prices accurately. However:

• Product descriptions, images, and prices may contain errors or be subject to change without notice.
• All prices are shown in USD, excluding VAT. Where VAT applies, it is added at checkout for your country and shown before you pay.
• Product availability is not guaranteed. If a Product becomes unavailable after your order, we will notify you and offer a refund or alternative.

We reserve the right to refuse or cancel any order, including (but not limited to) cases of suspected fraud, pricing errors, or stock shortages.

6. Orders and Contract Formation

Placing an order constitutes an offer to purchase a Product under these Terms. A binding contract is formed only when we send you an order confirmation email. Receipt of an order acknowledgement does not by itself constitute acceptance.

You will receive:

1. An order acknowledgement when you submit your order
2. An order confirmation when we accept the order and begin processing

7. Payment

We accept payment through Stripe / PayPal. Payment is processed at the time of order.

By submitting payment information, you confirm that you are authorized to use the payment method and that the information is accurate.

We do not store full credit card details on our servers. Payments are processed securely by our payment provider(s) in accordance with their own terms and privacy policies.

If a payment fails or is reversed, we reserve the right to cancel the order or suspend your account until the issue is resolved.

8. Delivery of Digital Products

Our shop sells digital services: short-form video editing, YouTube editing and SEO articles. There is no physical shipping.

• After successful payment, you receive an order confirmation email with a link to send your files and brief. The turnaround starts once we have them.
• Finished files are delivered as download links within the turnaround stated on the Product page.
• It is your responsibility to download and securely store the files. We recommend keeping a personal backup.
• If you experience any issue accessing your purchase, contact us at sales@intentclose.com and we will resolve it as soon as possible.

We are not responsible for delivery failures caused by incorrect email addresses, full inboxes, spam filters, or your internet connection.

Delivery window for services. Each service page states when your first version arrives: 72 hours, or 48 hours when you add priority. The window starts once we have both your payment and your complete brief or files. If your first version arrives after that window, your next order of the same service, in the same standard format, is free: we send you a one-time code for it. This covers the standard formats ordered on intentclose.com; custom requests (the "Other" option) and orders placed through marketplaces are not covered.

Revisions. Revisions run until you approve the deliverable you ordered, and each round comes back within 24 hours.

9. Right of Withdrawal (EU consumers)

If you buy as a consumer in the European Union, you can withdraw from your order within 14 days, without giving a reason. The 14 days start the day after you place the order (Directive 2011/83/EU; Belgian Code of Economic Law, Articles VI.47 and VI.53). Business buyers, including anyone who orders with a VAT number, do not have this right.

Our services start as soon as you send your files. EU consumers can ask us to start right away, within the 14 days: at checkout, or later from their order page. Without that request, we start once the 14 days have passed. If you make that request:

• If you withdraw before your order is fully delivered, you pay an amount in proportion to what we provided until you told us, compared with the full order. We refund the rest.
• Once your order has been fully delivered, you no longer have a right of withdrawal.

How to withdraw: use our withdraw from contract here page, which confirms by email straight away, or email sales@intentclose.com with your order number and a clear statement that you withdraw, or send the model form below. We refund what is due within 14 days of your message, by the payment method you used.

Model withdrawal form: To IntentClose, sales@intentclose.com. I hereby give notice that I withdraw from my contract for the following service: [order number], ordered on [date]. Name: [your name]. Address: [your address]. Date: [date].

10. Refunds for Faulty or Non-Conforming Products

Apart from the withdrawal right in Section 9, refunds are limited to the following cases:

• The product is faulty or does not work as described (e.g., corrupted file, broken download, missing essential features advertised)
• You did not receive the product due to a technical issue on our side
• The product was charged in error (e.g., duplicate payment)

If any of these apply, contact us at sales@intentclose.com within 14 days of purchase with your order number and a description of the issue. We will first attempt to resolve the problem (e.g., re-send the file, fix the download, provide a working version). If we cannot, we will issue a full or partial refund to your original payment method, normally within 14 days of agreeing the refund.

Refund requests based on personal preference, change of mind, or "the product wasn't what I expected" — once download or access has begun — cannot be accepted, in line with EU rules on digital content.

11. Legal Warranty for Digital Content

As a consumer in the EU, you are entitled to a legal guarantee of conformity on digital content and digital services under EU Directive 2019/770 and Belgian law (Articles 1701/4 and following of the Belgian Civil Code).

This means the digital content we supply must:

• Match the description, quality, and functionality stated at the time of purchase
• Be fit for the purpose for which digital content of that type is normally used
• Be supplied with any updates necessary to maintain conformity, where applicable

If the digital content does not conform, you have the right to have it brought into conformity (e.g., a fix or replacement file) or, where that is not possible or proportionate, to a price reduction or full refund.

This legal guarantee applies in addition to any commercial guarantee we may offer and does not affect your statutory rights.

12. Digital Content and Services

If you purchase digital content (e.g., downloadable files, online courses, AI-generated assets) or digital services (e.g., subtitling, video creation, automation, AI avatars):

• Access is granted upon payment confirmation.
• You receive a non-exclusive, non-transferable license to use the content for the purpose stated at the time of purchase.
• You may not resell, redistribute, or sublicense the content without our written permission. White-label orders are the exception: see below.
• Digital content is generally non-refundable once delivered, unless faulty (see Section 9 for the withdrawal exception).

White-label orders

When you order as an agency or reseller (our white-label offer at intentclose.com/white-label-content-production/), these terms apply on top of the rest:

• You are our client, and your client is yours. You may resell the delivered files to your own clients, under your own brand, at any price you set.
• The files are yours once paid. You may use, edit, and transfer them to your client. Third-party music, fonts, or stock footage inside a file stay under their own licences.
• No credit to us. Delivered files carry no IntentClose branding or watermark, and we never claim the work publicly or show it in our portfolio without your written permission.
• Your clients stay yours. We do not contact, solicit, or invoice your clients. Project communication and delivery stay between you and us, unless you ask otherwise in writing.

For custom services (e.g., a video production project), specific terms — including scope, deliverables, timelines, and revisions — will be set out in a separate quotation or service agreement.

Affiliate program

When you share your affiliate link or code (intentclose.com/affiliates/), these rules decide where it may appear:

• Share it freely in your own content, in your own newsletter to subscribers who opted in, and in replies or direct messages where someone asked for a recommendation.
• Ask us first before you put your link or code in any paid ad.
• Not allowed: bidding on « IntentClose » as an ad keyword, in any spelling; posting your code or link on coupon, deal or cashback sites; ordering through your own link or code; paying or rewarding people for clicks.

A commission earned through a source that is not allowed is cancelled.

13. User-Generated Content

If you submit comments, reviews, or other content to the Site, you:

• Confirm that the content is yours and does not infringe anyone's rights
• Grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce the content on the Site and in related promotional material
• Agree that we may moderate, edit, or remove content at our discretion

You must not submit content that is unlawful, defamatory, hateful, sexually explicit, or that violates the rights of others.

14. Intellectual Property

All content on the Site — including text, graphics, logos, videos, articles, software, and design — is owned by IntentClose or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view and use the Site for personal, non-commercial purposes. You may not:

• Copy, reproduce, or republish Site content without written permission
• Use our trademarks or branding without authorization
• Reverse-engineer or extract source code from any part of the Site

15. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

16. Disclaimers

The Site and Products are provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties — express or implied — regarding:

• The accuracy, completeness, or reliability of Site content
• Uninterrupted or error-free access to the Site
• The results obtained from using our Products or services

Nothing in these Terms excludes or limits any rights you have as a consumer under mandatory Belgian or EU law.

17. Limitation of Liability

To the maximum extent permitted by law, IntentClose shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your use of (or inability to use) the Site

Our total liability for any claim relating to a Product is limited to the amount you paid for that Product.

This section does not limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

18. Indemnification

You agree to indemnify and hold IntentClose harmless from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms, your misuse of the Site, or your violation of any law or third-party rights.

19. Suspension and Termination

We may suspend or terminate your access to the Site or your account at any time, without notice, if:

• You breach these Terms
• We are required to do so by law
• We discontinue the Site or the relevant service

You may stop using the Site or close your account at any time. Sections that by their nature should survive termination (e.g., intellectual property, limitation of liability) will remain in effect.

20. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Significant changes will be notified to registered users by email where appropriate.

Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of Belgium, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms shall be submitted to the competent courts of Arlon / Luxembourg province, except where mandatory consumer protection rules grant you the right to bring proceedings in your country of residence.

Out-of-court dispute resolution: If you are a consumer and a complaint you raised with us is not resolved, you can refer the dispute to the Belgian Consumer Mediation Service (Service de Médiation pour le Consommateur): https://consumerombudsman.be (English) or https://mediationconsommateur.be (French). The service is free for consumers and its recommendations are not binding. If you live in another EU Member State, Iceland or Norway, you can also contact the European Consumer Centre in your country of residence: https://www.eccnet.eu/contact-your-local-ecc.

22. Miscellaneous

• Severability — if any provision of these Terms is held invalid, the remaining provisions remain in effect.
• No waiver — our failure to enforce any provision does not constitute a waiver of that right.
• Entire agreement — these Terms (together with our Privacy Policy and any specific service agreement) constitute the entire agreement between you and us regarding the Site.
• Assignment — you may not assign your rights under these Terms without our consent. We may assign ours in connection with a merger, acquisition, or sale of assets.

23. Contact

For any questions about these Terms, please contact us at:

Email: sales@intentclose.com
Live chat: launch now